Responsible Gaming
at cg66
At cg66, we believe gambling should always be a source of entertainment — never a source of stress, financial hardship, or harm. Our responsible gaming programme gives every Bangladeshi player the tools and guidance needed to stay in control.
Our Commitments
How cg66 Puts Players First
Responsible gaming is not an afterthought at cg66 — it is built into the design of the platform from the ground up. Here are the six pillars of our player protection programme.
Strict Age Verification
Every cg66 account holder must be 18 years of age or older. We verify age during registration and again during KYC checks. Any account found to belong to a minor is closed immediately and all funds are returned to the payment source.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT directly from your cg66 account dashboard. Limits take effect immediately when reduced. Increases require a 24-hour cooling-off period to give you time to reflect before raising your spend cap.
Session Time Limits
Use the session timer in your account settings to receive an alert or automatic logout after a specified amount of play time. Tracking how long you spend on the cg66 platform is one of the simplest ways to keep gaming enjoyable rather than compulsive.
Reality Check Reminders
cg66 can send you periodic on-screen reminders showing how long your current session has been running and how much you have deposited in that period. These brief reality checks help keep your perspective clear during play.
Self-Exclusion Programme
If you feel you need a complete break, you can request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or a permanent exclusion. During exclusion, your cg66 account is suspended and you will not receive any promotional communications.
24/7 Dedicated Support
Our responsible gaming support team is available around the clock via live chat and email. If you are concerned about your own gambling habits or those of someone close to you, our team can provide guidance and connect you with appropriate resources.
18+ Age Restriction
Bangladesh law does not establish a specific licensed gambling age framework, but cg66 independently enforces the internationally recognised minimum age of 18 for all forms of online gambling. This policy exists to protect young people from the financial and psychological harms associated with gambling before their decision-making capacities are fully developed.
How We Verify Age
Age verification at cg66 occurs at two stages:
- At registration: You are required to declare your date of birth. Players born after the date that makes them 18 years old are prevented from completing registration.
- During KYC review: When you make a withdrawal request or when our system flags an account for review, you must submit a valid government-issued ID (such as a Bangladesh National Identity Card) that confirms your date of birth. Accounts that cannot verify 18+ status are suspended immediately.
Safe Play Tools
cg66 provides a suite of player-controlled responsible gaming tools accessible directly from your account dashboard. You do not need to contact support to activate most of these tools — they are self-service, available 24/7, and take effect immediately (or within one business day for limit increases).
Deposit Limit
Set the maximum amount you can deposit in any 24-hour, 7-day, or 30-day period. Reductions apply instantly; increases apply after a 24-hour review window.
Loss Limit
Cap the total amount you are able to lose in a given period. Once the limit is reached, further betting is paused until the period resets or you contact support to review.
Session Time Limit
Set a maximum session duration. You will receive an on-screen alert when approaching the limit and an automatic logout when it is reached, regardless of ongoing game activity.
Cool-Off Period
Take a short break of 24 hours, 48 hours, 7 days, or 30 days. Your account is temporarily suspended — you can log back in once the period has elapsed without needing support involvement.
Deposit & Wager Limits
One of the most effective ways to stay in control of your gambling is to set a firm budget before you start playing. cg66 makes this straightforward with granular limit controls for both deposits and individual wager sizes. All limits are denominated in Bangladeshi Taka (BDT) using the ৳ symbol.
Setting a Deposit Limit
You can define a maximum deposit amount across three timeframes:
- Daily limit: The maximum total you may deposit in any rolling 24-hour period.
- Weekly limit: The maximum total you may deposit across any rolling 7-day period (Monday 00:00 to Sunday 23:59 BST).
- Monthly limit: The maximum total you may deposit in any calendar month.
For example, if you set a daily deposit limit of ৳2,000, you will not be able to deposit more than ৳2,000 in a single 24-hour window regardless of the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
Reducing vs. Increasing a Limit
Reducing a limit is always instant — a protective measure takes effect the moment you save it. Increasing a limit or removing one you have set requires a mandatory 24-hour waiting period before the change takes effect. This cooling-off period is intentional: it gives you time to reconsider whether the increase is in your genuine long-term interest rather than a reaction to a short-term urge to continue playing after a loss.
Wager Limits
In addition to deposit caps, you can set a maximum stake per bet or per game round. This is especially useful for crash games like Aviator or table games where the temptation to increase stakes after a loss can be strong. Setting a per-round wager limit removes that temptation entirely by enforcing a hard ceiling on each bet you place.
Self-Exclusion
Self-exclusion is the most powerful tool available to a cg66 player who feels that gambling is no longer under control. When you self-exclude, your cg66 account is suspended for the duration you choose — you cannot log in, deposit, place bets, or receive promotional communications during that period.
Available Exclusion Periods
- 1 month — suitable for a short, deliberate break
- 3 months — a medium-term pause to reset habits
- 6 months — a longer break to seek support and rebuild perspective
- 1 year — a serious, extended commitment to stopping
- Permanent exclusion — your account is closed indefinitely; you may not reopen it
How to Request Self-Exclusion
Log in to your cg66 account
Navigate to Account Settings and select "Responsible Gaming" from the menu on the left side of the dashboard.
Select "Self-Exclusion"
Choose your preferred exclusion duration from the dropdown. Read the summary of what exclusion means for your account before confirming.
Confirm your decision
Enter your account password to confirm. Your exclusion takes effect within 24 hours. You will receive a confirmation email to the address on your account.
Contact support if you cannot access your account
If you are unable to log in to request exclusion, contact our support team at [email protected] and we will apply the exclusion manually within one hour.
Warning Signs
Problem gambling develops gradually and is not always easy to recognise in yourself. The following behaviours are widely recognised warning signs that gambling may be becoming harmful. If several of these apply to you, we strongly encourage you to use cg66's responsible gaming tools or reach out to a support organisation.
Recognising these signs is the first and most important step toward getting help. You are not alone — problem gambling affects people across all income levels and backgrounds in Bangladesh and around the world. The important thing is to act on the recognition rather than dismiss it.
Support & Resources
If you feel that gambling is becoming a problem, reaching out for support is a sign of strength, not weakness. cg66 encourages all players who are concerned about their gambling behaviour to seek help promptly. The sooner support is accessed, the easier it is to regain control.
cg66 Internal Support
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us via:
- Live chat: Available directly on the cg66 platform. Type "Responsible Gaming" to be connected to a specialist agent.
- Email: [email protected] — use the subject line "Responsible Gaming Support" for priority routing to our RG team.
- WhatsApp: Contact details are available in your account dashboard once logged in.
Our support team can help you activate any of the tools described on this page, discuss your concerns confidentially, and refer you to relevant external organisations if you feel you need more specialised help than we can provide.
What to Expect When You Reach Out
When you contact cg66 about responsible gaming concerns, you will be treated with complete confidentiality and without judgment. Our agents are trained to listen, provide factual information about the tools available to you, and help you take the next step — whether that is setting a limit, requesting a cool-off period, or initiating a full self-exclusion. We will not pressure you to continue playing or downplay your concerns.
Protecting Minors
cg66 is deeply committed to ensuring that children and young people under the age of 18 cannot access our platform. While our registration and KYC processes serve as the primary technical barriers, we also rely on responsible adults to play their part in preventing underage access.
Guidance for Parents and Guardians
If you have children or younger relatives in your household who use the same device or internet connection as you, we recommend the following steps:
- Never share your cg66 login credentials with anyone, including family members.
- Always log out of your cg66 account when you have finished a session, especially on shared devices.
- Use device-level parental control software to restrict access to gambling websites. Well-known parental control tools include Google Family Link, Apple Screen Time, and third-party solutions available for Android and Windows devices.
- Store any physical payment cards used for cg66 deposits securely and separately from shared household items.
- Talk to children in your household about the risks of gambling in an age-appropriate way. Openness reduces curiosity-driven exploration.
Reporting Suspected Underage Gambling
If you have reason to believe that a minor has accessed a cg66 account — whether your own child or another person — please contact our support team immediately at [email protected]. We will investigate the matter urgently, suspend the account in question, and take all appropriate action. All reports of suspected underage gambling are treated with absolute seriousness and strict confidentiality.
Contact Our RG Team
Our responsible gaming team is separate from general customer support and consists of trained specialists who understand the complexities of gambling-related harm. Every conversation is handled with empathy, professionalism, and strict confidentiality. There is no judgment — only practical help.
Ways to Reach the cg66 RG Team
- Email: [email protected] — Subject line: "Responsible Gaming Support". We respond within 2 hours during peak hours and within 8 hours at all other times (BST, UTC+6).
- Live Chat: Available 24/7 on the cg66 platform. Type "Responsible Gaming" at the start of your message to be routed directly to an RG specialist rather than a general support agent.
- WhatsApp: Contact details are displayed in your account dashboard. This channel is available from 08:00 to 00:00 BST daily.
What Happens After You Contact Us
When you reach out to our RG team, here is what you can expect:
- A trained specialist will acknowledge your message and confirm they have reviewed your account activity.
- They will discuss the tools available to you and recommend the most appropriate option based on what you share with them.
- If you choose to activate a limit, cool-off, or self-exclusion during the conversation, the specialist can apply it to your account immediately on your behalf.
- If you would benefit from external support beyond what cg66 can provide, the specialist will share details of relevant organisations and helplines.
- A follow-up check-in may be offered after 7 days if you have requested a short cool-off period, to ensure you are doing well and that our tools are working effectively for you.
Play Smart, Play Safe
Enjoy cg66 on Your Own Terms
Set your limits, stay in control, and enjoy Bangladesh's most trusted online casino and cricket betting platform — responsibly. 18+ only. Play within your means.
18+ only | Adults only | Play within your means | cg66.im