cg66 Privacy Policy

Data We Collect

When you register for a cg66 account, use our platform, or contact our support team, we collect several categories of personal data. The specific data collected depends on how you interact with the cg66 platform and which services you use.

Registration and Identity Data

When you create a cg66 account, we collect the information you provide during the registration process, including:

• Full legal name as it appears on your official identification document
• Date of birth (to verify that you meet the 18+ age requirement)
• Residential address, including city and district within Bangladesh
• Mobile phone number (used for account authentication and support)
• Email address (used for account notifications and correspondence)
• Preferred currency (Bangladeshi Taka, BDT)

Verification (KYC) Documents

To comply with our Know Your Customer obligations and to protect against fraud and money laundering, cg66 may request copies of official identity documents, including:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Valid passport (photo page)
• Driver's licence issued by a recognised Bangladeshi authority
• Proof of address (recent utility bill, bank statement, or similar document dated within 90 days)
• Payment method verification (e.g., screenshot of bKash or Nagad account registered in your name)

Financial Transaction Data

cg66 records data relating to all deposits, withdrawals, and bonus transactions on your account. This includes transaction amounts in BDT, timestamps, payment method identifiers (e.g., your bKash or Nagad mobile number), and transaction reference numbers. We do not store full card numbers; card transactions are processed by our PCI-DSS compliant payment partners.

Usage and Behavioural Data

As you use the cg66 platform, we automatically collect technical and behavioural data, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Pages visited, games played, and time spent on each section of the platform
• Betting history, wagering amounts, and game session data
• Login timestamps and session duration

Communications Data

When you contact cg66 support via live chat, email, or WhatsApp, we retain a record of the communication, including the content of messages, timestamps, and the nature of the query or complaint. This data is used to resolve your request and to train and monitor our support team for quality assurance purposes.

How We Use Your Data

cg66 uses the personal data we collect for specific, defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises our primary processing activities.

Marketing Communications

cg66 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, cricket betting markets, and seasonal promotions (such as Eid offers or BPL tournament specials) if you have opted in to receive such communications during registration or via your account settings. You may withdraw your consent to marketing communications at any time by updating your preferences in your cg66 account dashboard or by contacting support.

Data Sharing & Third Parties

cg66 does not sell your personal data to third parties. We share personal data only where necessary to operate the platform or comply with legal requirements. The categories of third parties with whom we may share your data are described below.

Payment Service Providers

To process deposits and withdrawals in BDT, cg66 shares the minimum necessary data with our payment partners, including bKash, Nagad, Rocket, Upay, and the processing networks behind Visa and Mastercard. These partners receive only the transaction data required to execute the payment and are contractually prohibited from using your data for any other purpose.

Game Software Providers

cg66 integrates games from third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Hacksaw Gaming, and Ezugi. These providers may receive technical session data (such as a pseudonymised session token and stake amounts) necessary to serve the game to your device and to settle game outcomes. They do not receive your full name, address, or payment details.

Identity Verification Partners

Where automated KYC checks are performed, cg66 may use a third-party identity verification service to cross-reference the documents you submit. These services are bound by strict data processing agreements and may not retain your data beyond the period necessary to complete the verification check.

Legal and Regulatory Disclosure

cg66 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or regulatory direction. In such cases, cg66 will disclose only the minimum data required to satisfy the legal obligation.

Cookies & Tracking

The cg66 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to analyse usage patterns, and to detect suspicious activity. A cookie is a small text file stored on your device by your browser when you visit the cg66 website.

Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and ensure security features operate correctly. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: These remember your choices and personalise your experience — for example, which sports or game categories you prefer to browse first. Disabling these cookies may reduce the quality of your platform experience.
• Analytics cookies: cg66 uses anonymised analytics data to understand how players navigate the platform and which features are most used. This helps us prioritise improvements. Analytics data is aggregated and does not identify individual players.
• Security cookies: These help cg66 detect and prevent fraudulent login attempts, bot activity, and other security threats. They are closely related to strictly necessary cookies and cannot be disabled independently.

Managing Cookies

You can control the non-essential cookies set by cg66 through your browser settings. Most modern browsers allow you to view, block, and delete cookies. Please note that blocking strictly necessary cookies will prevent you from logging in to your cg66 account. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

cg66 does not use third-party advertising or tracking cookies that follow you across other websites. We do not participate in cross-site behavioural advertising networks.

Data Retention

cg66 retains your personal data for as long as your account is active and for a defined period thereafter, in line with our legal and regulatory obligations. The retention periods below are indicative and may be extended where required by applicable law or ongoing legal proceedings.

When the applicable retention period expires, cg66 will either securely delete your personal data or anonymise it so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

Your Privacy Rights

As a cg66 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the cg66 privacy team at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.

• Right of Access: You have the right to request a copy of the personal data cg66 holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to Rectification: If any personal data cg66 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your cg66 account settings panel.
• Right to Erasure: In certain circumstances, you may request that cg66 delete your personal data. This right is not absolute — cg66 may be required to retain certain data to comply with legal obligations, prevent fraud, or resolve disputes. We will inform you if an erasure request cannot be fully fulfilled and explain the reasons.
• Right to Restrict Processing: You may request that cg66 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that it be transferred to another controller where technically feasible.
• Right to Object: You may object to processing of your personal data where cg66 relies on legitimate interests as the legal basis. You also have an absolute right to object to your data being used for direct marketing purposes at any time.
• Right to Withdraw Consent: Where cg66 processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Data Security

cg66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our key security measures include:

• SSL/TLS encryption: All data in transit between your device and the cg66 platform is encrypted using industry-standard TLS protocols. Look for the padlock icon in your browser's address bar when using cg66.im.
• Encrypted data storage: Sensitive personal data, including identity document images and payment identifiers, is stored in encrypted form in our secure data infrastructure.
• Access controls: Access to personal data within cg66's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational reason may access player data, and all access is logged and auditable.
• Two-factor authentication (2FA): cg66 supports two-factor authentication for player accounts to add an additional layer of security beyond username and password.
• Fraud monitoring: cg66 employs automated systems that monitor account activity in real time for signs of unauthorised access, unusual transaction patterns, and other security anomalies.
• Regular security reviews: The cg66 platform undergoes periodic security assessments to identify and address potential vulnerabilities in our systems and processes.

Despite these measures, no internet-connected system is completely immune to security risks. You also play a role in keeping your account secure: use a strong, unique password for your cg66 account, do not share your login credentials with anyone, and contact our support team immediately if you suspect unauthorised access to your account.

Policy Updates & Contact

cg66 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When a material change is made to this policy, we will notify registered players via the cg66 account dashboard notification system at least 14 days before the change takes effect.

The effective date displayed at the top of this page reflects the date of the most recent update. We encourage you to review this Privacy Policy periodically so you remain informed about how cg66 protects your data. Your continued use of the cg66 platform after an updated Privacy Policy has taken effect constitutes your acceptance of the revised terms.

Minor Updates

For minor clarifications that do not affect the substance of our data processing practices — such as correcting typographical errors, adding more explanatory detail, or updating contact information — cg66 may update this policy without sending a proactive notification. The effective date will still be updated to reflect the revision date.

Contact the cg66 Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to how cg66 handles your personal data, please contact our privacy team by email at:

[email protected] Subject line: "Privacy Policy Enquiry" — Our team responds within 2 business days (BST, UTC+6).